Failed generations
If a generation fails for a technical reason, or is still not finished after 45 minutes, its credits go back to your balance automatically. You do not need to ask.
Cancelling a subscription
Cancel any time from Plans & billing. You keep your plan and credits until the end of the period you paid for; you are not charged again. We do not refund partial months.
Refund requests
- If you were charged by mistake (double charge, renewal you had already cancelled), we refund it in full.
- If you subscribed and used no credits from that payment, you can ask for a refund within 14 days of the charge.
- Credits that have been used, and top-ups, are otherwise not refundable, because the AI processing has already been paid for.
Write to support@tryadfactory.app with the email of your account. Approved refunds go back to the original payment method, usually within 5 to 10 business days.
EU consumers: right of withdrawal
If you are a consumer in the EU, you normally have 14 days to withdraw from an online purchase. Because AdFactory delivers digital content immediately, at checkout you ask us to start right away and acknowledge that you lose the right of withdrawal for credits you use. Unused credits from a payment made less than 14 days ago remain refundable on request.